Halcyra is built for firms handling personal data on behalf of housing providers. The Trust Centre covers the policies, security controls and data-processing arrangements relevant to procurement and due diligence. Public pages provide the high-level position; detailed supplier and contractual documents are supplied to authorised procurement teams.
The full procurement pack brings together Security Overview, AI Transparency Statement, GDPR Overview, DPA, Privacy Policy, Terms, Sub-processors, Data Retention and Breach Response. It is supplied privately to authorised procurement teams so detailed supplier and contractual information is not published on the public website.
Request the Procurement Pack →How Halcyra fits into UK GDPR — controller vs. processor roles, lawful basis, and tenant rights.
ContractThe DPA your firm signs with Halcyra, setting out processing instructions and obligations.
PolicyWhat tenant and customer data Halcyra collects, why, and for how long.
ContractThe terms your firm agrees to when subscribing to Halcyra.
OverviewAccess control, encryption, and where the AI's role starts and stops.
OverviewWhat the AI does and doesn't do when negotiating an appointment, for organisations assessing automated decision-making risk.
ListThe service categories involved in processing tenant data. Detailed supplier identities and contractual information are held privately and supplied to authorised procurement teams.
PolicyHow long tenant, booking, and message data is kept, and how it's removed.
PolicyWhat happens, and who's told, if something goes wrong.
OverviewVerified hosting region, database plan, backup/recovery capability, and production security configuration — for procurement and security review.
If your organisation's procurement or DPO team needs something not listed here — a security questionnaire, a specific clause, or a signed copy — get in touch and we'll get it sorted.