Halcyra uses a small number of specialist service providers to deliver messaging, AI-assisted scheduling, payments, hosting, domain and email services. Detailed supplier identities, processing locations and contractual transfer arrangements are held in Halcyra's private supplier and subprocessor register and are provided to authorised customers and procurement teams as appropriate.
Delivers and receives the SMS messages exchanged with tenants. Necessary to deliver the core scheduling function.
Processes the message content needed for AI-assisted scheduling within the rules your firm sets. The AI does not make decisions about a tenancy or survey outcome.
Processes customer firm subscription payments and metered usage billing. It does not process tenant conversation data for the scheduling service.
Hosts the Halcyra application and database used to store customer and tenant records.
Provides domain and email-routing services for Halcyra communications.
Sends account-related emails on Halcyra's behalf, such as password resets and service enquiries. It does not handle ongoing tenant SMS conversation content.
Where a service provider is located or processes data outside the UK, Halcyra uses an appropriate UK GDPR transfer mechanism where required, as documented in the private supplier and subprocessor register and applicable contractual arrangements.